I ordered a 3TB WD external hard drive. When it came in I hooked it up and it did not work (tried it on two different computers). I called where I bought it (no names as I have generally had a good experience with them), this time all they would say was I had to call WD which I did. They never contacted me back.
I decided to just exchange it as there are times you get a bad one. The replacement came in and it didn’t work either so I called WD again. Rather than dealing with the problem they were focused on the fact they couldn’t find my address. Needless to say I had no more use for talking to them.
I started checking the drive and it appears they use a cable that must be the cheapest one they can buy, it seemed to be loose, a few times I would hear the sound when I plugged it in but it would lose connection, again appeared to be the cable. I called where I bought it and asked if they would send me a different cable. They said no so I simply said I wanted a refund and I sent the drive back.
Needless to say I won’t buy another WD external hard drive and under the circumstances I won’t buy any external hard drive from that reseller because they didn’t seem to care that it didn’t work and their main concern was to just get me off the phone. When I buy another manufacturers external hard drive it will be from a different reseller.
Sometimes the best price is not the best deal. It may be that all of them use the cheapest cables they can buy and if that turns out to be the case I will simply buy an external case and put the hard drive in it since I have been able to do that in the past.
Let me know of any problems you have had with these things.